Frequently Asked Questions

Welcome Center:

QWhen is reception open?
A: 8am-10pm each day.


QI've been told I must have a ticket of some kind to enter the resort?
A: Homeowner must provide you with a rental voucher to allow you entry to the resort. The security guards will need to see this voucher & your driving license or passport. They will then issue you with a hangtag to go on the car interior mirror.

QAre the security guys allowed to stop me anytime?
A: Yes. In order to protect all owners, guests and property, security are authorized to stop and search any vehicle. This is very rare, but they will always check the hangtag.

Car parking:

Q: Staying in a Windsor Hills Palm at Windsor Hills Resort with 6 bedrooms & What is the maximum car allow? 

A: We suggest 2 cars in front of the house. Parking is not permitted on any of the resort roads, pavements, side walks or grass areas. An overflow car park is situated beside the tennis courts. Offending vehicles will be towed at drivers expense.

QI have brought my RV/jet ski/boat/camper/trailer with me to Windsor Hills. Can I park it on the drive?
ANo. Any of the vehicles described, or over sized vehicles must be parked in the over flow car park. A permit is required & can be obtained from the Welcome Center. Campers may not be used for overnight accommodation under any circumstances. Offending vehicles will be towed at drivers expense.

Damage to resort:

QIf I see something damaged on the resort, like a broken pavement or sprinkler head, who should I report it to?
A: In the index of this website you will find a ”problem reporting” page. Please complete this form & the matter will be dealt with.


QWho can give me directions or Google something for me?
A: The Guest Relations team will be happy to provide these services to you It is very important you use the correct query if using a satnav system for directions to the resort. Please use 2600 N.Old Lake Wilson Road, Kissimmee FL 34747 or you will arrive at the rear gate,which you can't use.


QWhat do I do if I am disturbed late at night by excessive noise?
A: Please call the sheriff immediately on 407-348-2222 & as soon as possible also call the office on 407-787-4255

Guest Relations:

QIs there a guest relations desk where I can obtain info & possibly purchase discount tickets for entrance to the parks?
A: Yes. Our Guest Relations desk is in the main reception of the Welcome Center. Joseph or Zorida will be pleased to assist with your queries. They can arrange for discount attraction tickets, shuttle buses, golfing trips and many other activities. The desk is open 10am-4pm and outside of these times, the reception staff will assist.

Pool passes:

QWhere do I obtain a pool pass?
A: Take your rental voucher and driving license or passport to the Welcome Center. A pool pass will be issued with a refundable payment of $10


QCan I reserve a chair, lounge or sunbed?
A: Definitely not. Any towels found on pool furniture without an occupant will be removed.

QWill the lifeguard look after my kids while I go to my unit for lunch?
A: Definitely not. The pool attendant is for the safety of people using the slide & the pool only.


QCan my youngest son age 8 use the giant slide at the communal pool?
A: All users of the slide must be at least forty two inches tall, irrespective of age.

Sundry Store:

QWhen is the Sundry Store open?
A: Summer (April 1st-Sept 30th) 8am-9pm/Winter (October 1st-March 31st) 8am-7pm

QDoes the store carry all usual convenience store products?
A: Yes, the store carries a very comprehensive stock of food and consumables.

Food pack:

QCan I order a food pack in advance of my arrival?
A: The Sundry Store will arrange this for you. Phone 407-390-9299 or email  sundrystoreatwindsorhills@gmail.com

Speed Limit:

QIs there a speed limit in the resort?
A: Yes. It is 25mph.

Quiet times:

QDoes the resort have a “quiet time”?
A: Yes, between 11pm & 7am daily.

Shuttle Bus:

QIs there a shuttle bus service to the parks & shopping malls?
A: Yes. A full list of the services can be obtained from our Guest Relations team or reception desk